Zoome Terms and Conditions

Welcome to Zoome. These terms and conditions govern your use of our services at zoome.casino, including every game, bonus, and feature we offer. By creating an account, completing zoome register, or using our platform in any way, you agree to be bound by the terms set out below. We recommend reading this document carefully before you deposit or play, as it forms a binding agreement between you and us.

Who We Are

Zoome is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School. Our services are also provided in association with Vixatrix Limited, a company registered in Cyprus under registration number HE 459370, with a registered address at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. Both entities are named on every locale of our platform, and references to "we", "our" and "us" throughout these terms refer to these operating companies collectively.

We hold an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. You may verify our licence directly with the Tobique Gaming Commission at any time. Should a dispute arise that we cannot resolve between us, you may escalate the matter to our independent alternative dispute resolution body, EGIS, reachable at [email protected].

Eligibility and Restricted Territories

To use our services, you must be at least 18 years old or the legal age of gambling in your jurisdiction, whichever is higher. You must also register only one account with us and provide accurate, complete information during zoome register. We reserve the right to request identity verification at any time and may suspend your account until this is complete.

We do not accept players who are residents or citizens of the following countries: Afghanistan, American Samoa, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada (Province of New Brunswick and Province of Ontario), Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Estonia, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, El Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands, and Yemen. We continue to serve players in Sweden; however, Swedish accounts are excluded from all bonuses, promotions, VIP status and CompPoints exchanges.

We further restrict bonus eligibility on the basis of citizenship: citizens of Poland, Sweden, Israel, Spain, the United Kingdom and the USA cannot claim any zoome bonus, and Finnish citizens are separately excluded from our welcome package.

Your Account With Us

You are responsible for keeping your zoome login credentials confidential. We are not liable for losses arising from unauthorised access to your account where you have failed to safeguard your )J}4{xASO&BU&m9w. If you forget your details, you can recover them through the zoome casino login page.

• You must not allow any third party to use your account.
• You must notify us immediately if you suspect unauthorised access.
• We may suspend or close your account if we detect fraudulent activity, multiple accounts, or a breach of these terms.
• We reserve the right to void winnings obtained through any error, exploit, or breach of these terms.

Deposits and Withdrawals

We support multiple currencies across our platform, including EUR, USD, AUD, CAD, NOK, NZD, ZAR, BTC, BCH, ETH, LTC, USDT, JPY, BRL and DOGE. Your account currency depends on your locale: AUD for Australian players and EUR for German players. We process zoome deposit transactions through cards, bank transfer, e-wallets and cryptocurrency, with minimums and maximums varying by method and locale.

Before any zoome withdrawal request is approved, you must complete our know-your-customer (KYC) verification process. If verification is not completed, we may hold your withdrawal request for up to 28 days. Our processing takes up to 24 hours on our side, though most requests are completed within roughly 3 hours. If we are unable to reach you by phone or e-mail within 28 days to confirm your identity, we will lock your account until verification is complete.

We apply daily, weekly and monthly withdrawal limits depending on your locale, and any amount exceeding a payment method's ceiling will be split into instalments. All deposits are subject to a minimum wagering requirement of 3 times before you may withdraw. Progressive jackpot wins are always paid out in full and are never counted toward these withdrawal caps.

Zoome Bonus Terms

We offer a range of promotions, including our three-part welcome package, reload bonuses, cashback offers, and our Wheel of Fortune. Every zoome bonus code offer, where applicable, carries specific wagering requirements, typically 40 times the bonus and deposit amount, and must be wagered within 7 days of activation. Where no zoome promo code is required, bonuses apply automatically once you meet the qualifying deposit conditions.

We calculate wagering contributions differently by game type: slots contribute 100%, while roulette, video poker, blackjack and similar card games contribute only 5%. We cap maximum wins from bonuses and free spins depending on your locale and promotion type. Only one bonus may be active on your account at a time, and stacking of offers is not permitted under our zoome casino bonus terms.

We reserve the right to refuse or withdraw any zoome no deposit bonus, free spins offer, or promotional entitlement where we suspect abuse, bonus abuse strategies, or violation of these terms. Citizens of restricted countries and, separately, citizens of Poland, Sweden, Israel, Spain, the UK and the USA are not eligible for any bonus offer, and Finnish players are excluded from our welcome package specifically.

Our Games and Software

We provide access to over 4,000 games across our platform, including more than 1,000 slots, live dealer tables, table games, jackpot slots, crash games and video poker, sourced from 66 studios. Our zoome slots and live casino sections are available through desktop, mobile browser, and our installable progressive web app, added directly to your home screen without any app store download. We do not currently offer a native zoome app for download through app stores.

We do not guarantee uninterrupted access to any game and may suspend individual titles for maintenance or provider-related reasons. Game outcomes are determined by certified random number generators supplied by our partner studios, and we bear no liability for software malfunctions beyond correcting and voiding the affected transactions.

Responsible Gaming

We are committed to promoting responsible play. You can set deposit limits, session reminders, or self-exclude from your account settings at any time. If you feel your gambling has become a concern, we encourage you to contact our support team, and we will assist you in applying restrictions or a full self-exclusion period.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee that our platform will be free from errors, interruptions or delays. To the maximum extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services. Nothing in these terms limits liability that cannot be excluded under applicable law.

Governing Law and Contact

These terms are governed by the laws applicable to our operating licence issued by the Tobique Gaming Commission. The official language of these terms is English, and the English version prevails in the event of any discrepancy with a translated version. If you have questions about these terms, our bonuses, or your account, our team is available 24/7 via LiveChat, WhatsApp at +447831130277, or by e-mail at [email protected].