Zoome Privacy Policy

At Zoome, we respect your privacy and are committed to protecting the personal data you share with us when you play, register or contact our support team. This Zoome Casino privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have over your own data. By creating an account or using any part of our platform, including our Zoome app, you agree to the practices described below.

Zoome is operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado. Our services are also provided in connection with Vixatrix Limited, registered in Cyprus under number HE 459370, Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. We hold a licence issued by the Tobique Gaming Commission (e-gaming licence no. 0000002), and licence details can be verified directly with that authority. We have operated Zoome Casino since 2022 and now serve players internationally through localised versions of our site, including the Australian and German locales referenced in this document.

Information We Collect

We collect information about you at several stages of your relationship with us, starting the moment you complete zoome register to open your account. The categories of data we gather include:

• Identity data - your full name, date of birth, gender and nationality, which we require to confirm you meet our minimum age and residency requirements.
• Contact data - your email address, phone number and postal address, used for account verification and to send you account-related communications.
• Financial data - the payment methods you use for zoome deposit and zoome withdrawal transactions, card details, bank account information, and cryptocurrency wallet addresses where relevant.
• Verification (KYC) data - copies of identity documents, proof of address and, where required, source-of-funds documentation.
• Technical data - your IP address, device type, browser version, operating system and geolocation data, which we use to secure zoome casino login sessions and enforce restricted-country rules.
• Gameplay data - your betting activity, game history, deposit and withdrawal patterns, and participation in promotions such as free spins or cashback.
• Communications data - the content of messages you send us through live chat, email or WhatsApp support channels.

Data Collected Through the Zoome App

We also collect limited device information when you use the Zoome app or our browser-installable progressive web app, including device identifiers and notification preferences, so we can deliver a consistent experience whether you play on desktop or mobile.

How We Use Your Data

We use the information we collect for the following purposes:

• To verify your identity and process your zoome casino login and registration.
• To process deposits, withdrawals, and to apply any zoome bonus, zoome no deposit bonus, zoome free spins or zoome casino cashback you qualify for.
• To comply with our licensing obligations under the Tobique Gaming Commission and applicable anti-money laundering regulations.
• To detect and prevent fraud, underage gambling, and unauthorised use of a zoome promo code or zoome bonus code.
• To communicate with you about your account, security notices, or changes to our terms.
• To personalise the content and promotions we show you, including tailored offers within our zoome casino bonus terms.
• To analyse aggregated gameplay trends and improve our slots, live casino, and table game offering.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise returning visitors, remember your preferences, and keep your session secure while you browse Zoome Casino. Cookies also help us understand how players interact with our zoome casino desktop version and mobile interface, so we can continue improving usability. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our site.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Payment processors and banking partners who handle your deposits and withdrawals, including providers responsible for card, e-wallet and cryptocurrency transactions.
• Identity verification providers who assist us in confirming your age and residency before we process any withdrawal.
• Regulatory authorities, including the Tobique Gaming Commission, where required by law or licence condition.
• The independent dispute resolution body EGIS, reachable at [email protected], if you raise a formal complaint that requires external review.
• Marketing and analytics partners who help us measure the performance of our site, subject to appropriate safeguards.

Data Security

We apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our systems use encryption for sensitive data in transit, and we restrict internal access to personal information on a need-to-know basis. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique )J}4{xASO&BU&m9w and enable any available two-factor authentication when you access your account.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our regulatory, accounting and anti-fraud obligations. Where you close your account or request deletion, we will remove or anonymise your data unless we are legally required to retain it for a longer period, for example for anti-money laundering audits.

Your Rights

Depending on where you reside, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including direct marketing.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe.

International Transfers and Restricted Countries

Because we operate through Novatrix SRL in Costa Rica and Vixatrix Limited in Cyprus, your data may be processed and stored in jurisdictions outside your country of residence. We take steps to ensure appropriate safeguards are applied to any such transfer. Please note that we do not accept registrations from a number of restricted countries and territories, and we are unable to offer services, including bonuses, to residents or citizens of those regions. If you access Zoome Casino from a restricted location, we reserve the right to suspend your account and decline further processing of your data for gaming purposes.

Children's Privacy

Our services are intended solely for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and material changes will be communicated through your registered email address. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy, how we handle your personal data, or how to manage your preferences for zoome bonus or promotional communications, please reach out through live chat, WhatsApp at +447831130277, or by email at [email protected]. Our support team is available 24/7 to assist you.