Zoome Cookie Policy

At Zoome, we use cookies and similar tracking technologies to operate our website, remember your preferences, and improve the overall experience you have while playing with us. This Cookie Policy explains what cookies are, how we use them across our platform, and what choices you have regarding their use. By continuing to browse or use our services at Zoome, you agree to the use of cookies as described below, unless you have adjusted your browser settings to refuse them.

What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website. They allow us to recognise your device, store certain information about your visit, and make your next visit easier and more useful. Cookies do not harm your device and do not contain viruses. We may also use similar technologies such as pixels, web beacons, and local storage, and references to "cookies" in this policy include these related technologies.

Who Is Responsible for This Policy

Zoome is operated by Novatrix SRL, registered in Costa Rica, registration number 3-102-893958, with a registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado. Our services are also provided in connection with Vixatrix Limited, registered in Cyprus, registration number HE 459370, with a registered office at Pavlou Nirvana 4, Alpha Tower, 1st floor, Flat/Office 11, 3021 Limassol. We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002, and licence details can be verified directly with the regulator. Disputes that cannot be resolved directly with us may be referred to the independent ADR body EGIS, reachable at [email protected].

How We Use Cookies at Zoome

We use several categories of cookies to run our casino and to give you a smooth, secure, and personalised gaming experience. Each category serves a distinct purpose, and we explain them below.

Essential Cookies

These cookies are necessary for our website to function properly. They allow you to move around our site, use secure areas, and complete a Zoome login without losing your session. Essential cookies also support account registration, help us verify that you have completed the Zoome register process correctly, and keep your session active while you browse our lobby, place a Zoome deposit, or request a Zoome withdrawal. Without these cookies, core services such as account access and payment processing could not be provided.

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our website. These cookies collect information such as which pages are visited most often, how long players spend browsing our slots, table games, or live casino sections, and whether any error messages appear. This data helps us identify which areas of Zoome casino need improvement and allows us to make informed decisions about our game library, layout, and overall site performance.

Functional Cookies

Functional cookies allow us to remember choices you make, such as your preferred language, currency, or display settings, so you do not have to reselect them every time you visit. If you regularly access Zoome slots, live tables, or specific game providers, functional cookies help us present your preferred sections more prominently. These cookies also support features related to our browser-installable app, allowing the Zoome app experience to remember your settings between sessions even though there is no traditional app store download involved.

Advertising and Marketing Cookies

We and our marketing partners may use cookies to deliver advertising that is relevant to your interests, including information about our promotions, welcome package, reload offers, or a Zoome no deposit bonus where such an offer is available in your region. These cookies also help us measure the effectiveness of our advertising campaigns and avoid showing you the same adverts repeatedly. We may use this data to inform you about a Zoome bonus code, Zoome promo code, or seasonal campaign relevant to your account, subject to your marketing consent and applicable restrictions in your country.

Cookies and Our Mobile and Desktop Experience

Zoome is available as a desktop version, a mobile browser version, and a browser-installable progressive web app that can be added to your home screen on iOS or Android without any Zoome casino app download from an app store. Cookies and local storage technologies allow this browser-based application to remember your login state, so you do not need to sign in repeatedly, and to store certain preferences locally on your device. If you use the desktop version of our site, cookies function in the same way as they would on any modern browser, helping us keep your Zoome casino experience consistent across devices.

Third-Party Cookies

Some cookies on our website are placed by third parties, including payment providers, game studios, analytics providers, and marketing partners. For example, our payment processing partners, including those handling card, e-wallet, and cryptocurrency transactions, may set cookies to help detect fraud and ensure secure processing of your deposits and withdrawals. Game providers integrated into our platform may also use cookies to ensure that games load correctly and that your gameplay session remains stable. We do not control these third-party cookies directly, and we encourage you to review the relevant third party's own cookie or privacy policy for further information.

Cookies and Restricted Territories

We do not knowingly permit access to our services, and therefore do not intentionally set cookies for the purpose of tracking, individuals located in territories where our services are restricted, including but not limited to Belgium, the Netherlands, the United Kingdom, the United States, and the other jurisdictions listed in our Terms and Conditions. If you access our site from a restricted territory, cookies may still be placed by your browser as part of standard web functionality, but this does not constitute an offer of our services in that jurisdiction.

Managing Your Cookie Preferences

You have control over whether cookies are placed on your device. Most browsers allow you to:

• View which cookies are stored on your device and delete them individually
• Block third-party cookies entirely or on a site-by-site basis
• Block cookies from particular websites, including ours
• Block all cookies from being set
• Delete all cookies when you close your browser

Please note that if you choose to block or delete cookies, certain features of our website may not function correctly. For example, you may be unable to complete a Zoome login, maintain your session while browsing Zoome live casino tables, or retain your preferred settings between visits. We recommend adjusting your browser settings carefully and consulting your browser's help documentation for detailed instructions specific to your device.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own data practices. When we make material changes, we will update the effective date of this policy and, where appropriate, notify you through our website or by other reasonable means. We encourage you to review this page periodically so that you remain informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact our support team, available 24/7 through live chat, WhatsApp, or by email at [email protected]. We are committed to being transparent about our data practices and are happy to address any concerns you may have about cookies, your account, or your overall experience with us.